Information for disabled
passengers and passengers with reduced mobility
If you have a disability of any
kind or your mobility is reduced, for example because of age or temporary
injury, airlines may offer a range of free services to help you at the
airport and on board of the flights within the United States. We have put
together this document to provide answers to questions you may have about
your journey, which will help you book with confidence. We strongly encourage
you to read the policy of you operating carrier regarding customers with
Who should I contact if I need
We strongly recommend you contact
the involved airports and airline directly and request special assistance
when you fly, as needed. To ensure such special assistance is available to
you, you need to book your flight and request such services from your operating
carrier at least 48 hours in advance of your scheduled departure. If you have
trouble contacting the airport or airlines to request such services, please
call us at 1-800-566-2345, and we will endeavor to notify the airport and the
airlines of your request for special assistance. It is really important that
you give the airlines and the airports the right and complete information
about your needs so they can ensure your trip goes smoothly.
Will I need someone to travel with
In order to meet safety
requirements, the airlines may deny your reservation or require you to travel
with a companion for your own safety and that of other passengers. That
person would be responsible for assisting you in the event of an emergency if
you are unable to help yourself.
Wheelchair Users and Mobility Aids
It is your responsibility to
provide sufficient information about your wheelchair/mobility aid and
batteries prior to travel. Airlines policies on carrying wheelchairs and
mobility aids can be found on their websites or by calling the airline
directly or by contacting us. In addition, under the Air Carrier Access Act
and Department of Transportation rules that implement it, domestic and
international airlines must provide boarding, deplaning and connecting
assistance, including both personal and equipment, to passengers with
disabilities who have requested it.
Stretchers are not carried
on-board Thomas Cook Airlines flights. For other airlines, please contact the
For safety reasons customers are
not permitted to carry their own oxygen for use on-board. Please contact the
airline directly for more information.
Customers carrying syringes and/or
needles must carry a doctor's note or a repeat prescription as confirmation
of medical requirement. Please read the following important advice about
travelling with medication.
If you are hearing impaired and
require assistance, please contact us or the airline directly (see the
"Who should I contact" section above). If required, an escort can
be provided to and from the aircraft. Airlines offer separate briefing or
subtitled in flight safety video about safety procedures for deaf and hard of
hearing customers on-board. If you are hearing impaired, please contact us so
that we can make the necessary arrangements.
If you are blind or visually
impaired and are unable to travel without assistance you may need to travel
with a care provider who must purchase a seat. The assistance that airlines
offer visually impaired passengers may include an escort to and from the
aircraft, individual safety briefings, and assistance during the flight.
Please contact the airline or call us for specific details.
Each airline has its own policy
with regard to expectant mother. Please check with each airlines' policy to
ensure boarding is possible. Expectant mothers should be generally accepted
without a medical certificate up to the end of the 27th week of pregnancy.
Between 28 and 34 weeks of pregnancy a medical certificate may be required.
This must confirm the expected date of delivery and confirm fitness to fly
(doctors letter must have been written no earlier than 6 weeks before the
outbound date of travel).
Any plaster cast must have been
set in place for over 48 hours for legs and 24 hours for arms. In the case of
a full leg plaster, where the leg cannot be bent, two (2) additional seats
must be purchased.
Dependent on the person's level of
mobility, assistance seating (that is, a seat with a moveable aisle armrest)
may be used or alternatively a fixed armrest seat will be used if this is
sufficient. The airline will endeavor to ensure that any accompanying person
is seated next to the person requiring assistance.
We realize that some larger
customers, due to their size, often find that aircraft seat width is
insufficient for their needs. For your own safety and comfort and that of
other customers, you must advise your travel agent at the time of booking if
you know or are unsure as to whether the seat size on the aircraft will be
sufficient for your needs. If you do require additional space, then subject
to availability, you may be able to purchase more than one seat located side
by side or if you prefer a wider seat in an upgraded class (where
applicable). We regret however, that due to additional costs incurred by your
tour operator, you will have to pay the full cost of all seats required by
you, plus any upgrade supplement per seat. For more information on seat width
for individual airlines please contact us or the airlines.